Refund policy

We want you to love your Zayat Beauty purchase. 

If there is an issue with your order, we’re here to help.

Returns & Exchanges

Due to the nature of our products and for hygiene and safety reasons, we are unable to accept returns or exchanges of products that have been opened or used.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@zayatbeauty.com with your order number and clear photos of the product and packaging. We’ll review your request and, where appropriate, arrange a replacement or refund.

For unopened orders, please contact us within 7 days of your purchase so we can best assist. Please note that shipping costs will not be refunded.

For opened products, we offer 15% discount toward your next order within 30 days of purchasing. Contact us and we’ll help you find something you love!

All returns must be proceeded within 14 days of your order date.

Order Cancellations

Orders may be cancelled before they have been dispatched. Once an order has been shipped, we are unable to cancel or modify the order.

Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your payment provider.

Retail Purchases

If you purchased a zayat beauty product through one of our retail partners, please contact the retailer directly, as we are unable to process refunds or exchanges for products purchased outside of our official website.